If you own a phone such as the Samsung Galaxy S3 or iPhone 4S with O2, you must have noticed that everything seems to be up and running.
After almost a day of voice and data outages, their issues seem have been resolved. Speaking to CNET UK, O2 said, “Our tests show that 2G and 3G services are now back for all affected customers.”
The question is, should you be compensated for a day’s worth of lost service?
CNET UK asked You and Your Rights (a consumer rights site) whether affected customers should be compensated. The site said, “O2 provide their customers with a service and those customers rely on that service. It must therefore follow that if O2 fail to provide the service customers must be compensated.
“Why should O2 customers pay for the two days where they simply could not use their phone? We are calling on O2 to recognise this in their customers’ next bill, with some form of discount for the interrupted days.
“There will be some customers who actually suffered a loss due to the problems as they could not conduct their day-to-day business during this interrupted period. Those people should keep a detailed record of the problems that they have experienced and put their complaint in writing to O2.”
If you feel that you deserve compensation, write to complaininterviewservice@o2.com. If this doesn’t work, Money Saving Expert says, “Even if O2 refuses automatic refunds, it will be worth making a claim. If you get nowhere with O2 you can take your complaint to the Ombudsman Services.”
We’re you affected by the O2 outages? Are you seeking compensation? Let us know through a comment.